Shipping Policy
1. SHIPPING INFORMATION
Thank you for shopping with Stedox®. We are committed to providing you with a smooth and reliable shipping experience. This policy outlines our shipping procedures, timeframes, and other important information.
2. PROCESSING TIMES
- Orders are typically processed within 1-2 business days after payment confirmation.
- During busy periods (holidays, sales events, etc.), processing times may be extended by an additional 1-3 business days.
- You will receive an email confirmation once your order has been processed and shipped.
3. SHIPPING METHODS AND TIMEFRAMES
| Country | Shipping Method | Estimated Delivery Time |
|---|---|---|
| United States | Standard Shipping | 2-5 business days |
Please note that these timeframes are estimates and do not include processing times. Actual delivery times may vary based on customs clearance and local postal services.
4. TRACKING INFORMATION
- A tracking number will be provided via email once your order has shipped.
- You can track your package by:
- Clicking the tracking link in your shipping confirmation email
- Contacting our customer service team
5. ADDRESS ACCURACY
- It is the customer’s responsibility to provide accurate shipping information.
- We are not responsible for orders shipped to incorrect addresses provided by customers.
- Address changes cannot be made once an order has been shipped.
- If a package is returned to us due to an incorrect address, the customer will be responsible for reshipping costs.
6. DELIVERY ISSUES
Lost Packages
- A package is considered lost if it has not been delivered within 15 business days (domestic) or 30 business days (international) from the shipping date.
- Please contact our customer service team if you believe your package has been lost.
Damaged Items
- If your item arrives damaged, please contact our customer service team within 48 hours of delivery.
- Please provide photos of the damaged item and packaging when reporting damaged items.
7. SHIPPING INSURANCE
- All orders are shipped with basic insurance coverage included in the shipping cost.
8. HOLIDAY SHIPPING
- During peak holiday seasons, shipping times may be longer than usual.
- We recommend placing orders early during holiday periods to ensure timely delivery.
- Special holiday shipping deadlines will be posted on our website prior to major holidays.
9. BULK ORDERS
- For large or bulk orders, special shipping arrangements may be necessary.
- Please contact our customer service team for information on shipping bulk orders.
10. SHIPPING POLICY CHANGES
- We reserve the right to modify our shipping policy at any time.
- Changes will be posted on our website and will be effective immediately upon posting.
11. CONTACT INFORMATION
If you have any questions about our Shipping Policy, please contact us at:
- Stedox Ab Oy
- VAT number: FI30062237
- https://shop.stedox.com/
- Email: saul@stedox.com
- Mobile: +358 45 78701802
- Industrivägen 6, 68660 Jakobstad, Finland
Last Updated: 12/03/2025