{"id":8,"date":"2026-07-06T07:54:52","date_gmt":"2026-07-06T07:54:52","guid":{"rendered":"https:\/\/shop.stedox.com\/ca\/?page_id=8"},"modified":"2026-07-06T14:17:17","modified_gmt":"2026-07-06T14:17:17","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/shop.stedox.com\/ca\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\n

Return Policy<\/h1>\n\n\n\n
<\/div>\n\n\n\n

PRODUCT QUALITY COMMITMENT<\/h2>\n\n\n\n

We take pride in the quality of our products. Our commitment to excellence means we stand behind everything we sell and are dedicated to ensuring your complete satisfaction.<\/p>\n\n\n\n

FAULTY OR DAMAGED ITEMS<\/h2>\n\n\n\n

If you receive a faulty or damaged item, we offer two solutions:<\/p>\n\n\n\n

    \n
  1. Spare Parts<\/strong>: We will send you the necessary spare parts so you can fix the issue yourself, at no extra cost to you.<\/li>\n\n\n\n
  2. Replacement<\/strong>: If spare parts aren’t sufficient or the damage is extensive, we will provide a complete replacement product at no extra cost.<\/li>\n<\/ol>\n\n\n\n

    In either case, we cover all shipping and handling expenses associated with sending spare parts or replacement products.<\/p>\n\n\n\n

    30-DAY MONEY BACK GUARANTEE<\/h2>\n\n\n\n

    All our products come with a 30-day money back guarantee. You may return your purchase within 30 days of receipt under the following conditions:<\/p>\n\n\n\n

      \n
    • Unused Products<\/strong>: The item must be in its original condition, unused, with all original packaging and accessories included.<\/li>\n<\/ul>\n\n\n\n

      OR<\/p>\n\n\n\n

        \n
      • Performance Guarantee<\/strong>: If you can provide evidence that the product did not increase your project workflow as expected or advertised, you qualify for a refund even if the product has been used.<\/li>\n<\/ul>\n\n\n\n

        REFUND PROCESS<\/h2>\n\n\n\n
          \n
        1. Initiate Request<\/strong>: Contact our customer service team to initiate your refund request.<\/li>\n\n\n\n
        2. Evaluation<\/strong>: We will evaluate your request based on the conditions outlined above.<\/li>\n\n\n\n
        3. Return Shipping<\/strong>: Upon approval, you will receive instructions for returning the product.<\/li>\n\n\n\n
        4. Restocking Fee<\/strong>: A $30\/\u20ac30 restocking fee will be deducted from your refund amount. This fee covers the costs associated with inspection, repackaging, and restocking returned items.<\/li>\n\n\n\n
        5. Refund Processing<\/strong>: Once we receive and inspect the returned item, we will process your refund. The refund will be issued to your original payment method within 10-20 business days.<\/li>\n<\/ol>\n\n\n\n

          EXCEPTIONS<\/h2>\n\n\n\n

          The following items are not eligible for return or refund:<\/p>\n\n\n\n

            \n
          • Digital products or software that has been downloaded or activated<\/li>\n\n\n\n
          • Custom or personalized orders<\/li>\n\n\n\n
          • Products that have been damaged due to misuse, abuse, or improper handling<\/li>\n<\/ul>\n\n\n\n

            PRE-PURCHASE QUESTIONS<\/h2>\n\n\n\n

            If you have any questions before making a purchase:<\/p>\n\n\n\n

              \n
            1. Check our FAQ<\/strong>: Most common questions are answered in our Frequently Asked Questions section on our website.<\/li>\n\n\n\n
            2. Contact Us<\/strong>: For specific inquiries not covered in our FAQ, please email saul@stedox.com for personalized assistance.<\/li>\n<\/ol>\n\n\n\n

              CONTACT INFORMATION<\/h2>\n\n\n\n

              For all refund requests, replacement parts, or questions regarding our refund policy, please contact:<\/p>\n\n\n\n

                \n
              • Stedox Ab Oy<\/strong><\/li>\n\n\n\n
              • VAT number: FI30062237<\/li>\n\n\n\n
              • https:\/\/shop.stedox.com\/<\/li>\n\n\n\n
              • Email: saul@stedox.com<\/li>\n\n\n\n
              • Mobile: +358 45 78701802<\/li>\n\n\n\n
              • Industriv\u00e4gen 6, 68660 Jakobstad, Finland<\/li>\n<\/ul>\n\n\n\n

                Response Time: We aim to respond to all inquiries within 1-2 business days.<\/strong><\/p>\n\n\n\n

                Last Updated: 12\/03\/2025<\/p>\n\n\n\n

                <\/p>\n","protected":false},"excerpt":{"rendered":"

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Our commitment to excellence means we stand behind everything we sell and are dedicated to ensuring your complete satisfaction. FAULTY OR DAMAGED ITEMS If you receive a faulty or damaged item, we offer two solutions: In either case, we cover all <\/p><\/div>\n\n \n <a class=\"wp-block-read-more wp-block-read-more\" href=\"https:\/\/shop.stedox.com\/ca\/return-policy\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: Return Policy<\/span><\/a>\n \n <\/div>\n<\/div>\n\n <\/article>\n","pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/shop.stedox.com\/ca\/wp-json\/wp\/v2\/pages\/8","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.stedox.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.stedox.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.stedox.com\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.stedox.com\/ca\/wp-json\/wp\/v2\/comments?post=8"}],"version-history":[{"count":2,"href":"https:\/\/shop.stedox.com\/ca\/wp-json\/wp\/v2\/pages\/8\/revisions"}],"predecessor-version":[{"id":1620,"href":"https:\/\/shop.stedox.com\/ca\/wp-json\/wp\/v2\/pages\/8\/revisions\/1620"}],"wp:attachment":[{"href":"https:\/\/shop.stedox.com\/ca\/wp-json\/wp\/v2\/media?parent=8"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}