Shipping Policy

1. SHIPPING INFORMATION

Thank you for shopping with Stedox®. We are committed to providing you with a smooth and reliable shipping experience. This policy outlines our shipping procedures, timeframes, and other important information.

2. PROCESSING TIMES

• Orders are typically processed within 1-2 business days after payment confirmation.
• During busy periods (holidays, sales events, etc.), processing times may be extended by an additional 1-3 business days.
• You will receive an email confirmation once your order has been processed and shipped.

3. SHIPPING METHODS AND TIMEFRAMES

Zone A (Nordics & Baltics)

Estimated Delivery Time: 1–7 business days

Please note that these timeframes are estimates and do not include processing times. Actual delivery times may vary based on customs clearance and local postal services.

Zone B (Central & Western Europe)

Estimated Delivery Time: 3–7 business days

Please note that these timeframes are estimates and do not include processing times. Actual delivery times may vary based on customs clearance and local postal services.

Zone C (Southern Europe)

Estimated Delivery Time: 3–10 business days

Please note that these timeframes are estimates and do not include processing times. Actual delivery times may vary based on customs clearance and local postal services.

Zone D (Balkans & Eastern Europe)

Estimated Delivery Time: 5–10 business days

Please note that these timeframes are estimates and do not include processing times. Actual delivery times may vary based on customs clearance and local postal services.

4. TRACKING INFORMATION

• A tracking number will be provided via email once your order has shipped.
• You can track your package by:
  • Clicking the tracking link in your shipping confirmation email
  • Contacting our customer service team

5. ADDRESS ACCURACY

• It is the customer’s responsibility to provide accurate shipping information.
• We are not responsible for orders shipped to incorrect addresses provided by customers.
• Address changes cannot be made once an order has been shipped.
• If a package is returned to us due to an incorrect address, the customer will be responsible for reshipping costs.

6. DELIVERY ISSUES

Lost Packages

• A package is considered lost if it has not been delivered within 15 business days (domestic) or 30 business days (international) from the shipping date.
• Please contact our customer service team if you believe your package has been lost.

Damaged Items

• If your item arrives damaged, please contact our customer service team within 48 hours of delivery.
• Please provide photos of the damaged item and packaging when reporting damaged items.

7. SHIPPING INSURANCE

• All orders are shipped with basic insurance coverage included in the shipping cost.

8. HOLIDAY SHIPPING

• During peak holiday seasons, shipping times may be longer than usual.
• We recommend placing orders early during holiday periods to ensure timely delivery.
• Special holiday shipping deadlines will be posted on our website prior to major holidays.

9. BULK ORDERS

• For large or bulk orders, special shipping arrangements may be necessary.
• Please contact our customer service team for information on shipping bulk orders.

10. SHIPPING POLICY CHANGES

• We reserve the right to modify our shipping policy at any time.
• Changes will be posted on our website and will be effective immediately upon posting.

11. CONTACT INFORMATION

If you have any questions about our Shipping Policy, please contact us at:

• Stedox Ab Oy
• VAT number: FI3006223-7
• https://shop.stedox.com/
• Email: saul@stedox.com
• Mobile: +358 45 78701802
• Industrivägen 6, 68660 Jakobstad, Finland

Last Updated: 03.12.2025